Hi all! As a team we put together the following how to guide to help our clients get set-up with Google+ for a local business. This stuff can be a pain to navigate, so we're sharing it here as well. We hope you find it useful!
Google+ Local affects search engine page results, Google Maps, reviews, and much more. It’s important to have access to your page in order to take full advantage of this powerful platform. Here's how to gain Google+ access for local business.
Tips for Navigating this Section:
• If you don’t already have a Google account or a Google+ restaurant page, complete each of the following steps.
• If you do have a Google account, but need a Google+ page, skip to step 3.
• If you’re trying to locate your Google+ Local page, start at step 3, then jump from step 6 to step 8.
• If you’re trying to create your Google+ Local page, start at step 3, then jump from step 6 to step 9.
1. Go to https://accounts.google.com/SignUp and set up a personal Google account as yourself. If you set up a business account using Google email, use you email associated with that account. (Ex. John.Doe@yourbusiness.com)
2. Go to https://plus.google.com and sign-in to access your Google+ business page.
3. If you don’t have a Google+ page for your physical store location, navigate to the “Home” dropdown menu on the left-side of your screen. Scroll down to “Pages," which is below the “Hangouts” link and above the “Local” link in the screenshot below.
How to Find the Home Page
4. Once you click on Pages, you will arrive at the Pages Dashboard.
5. Click on the blue link titled "Get Your Page."
You'll see options for business types.
Getting to Your Business Page
6. Select the one that matches your business. There will an interactive map to the right that correlates with the “Find Your Business” query field on the left.
7. Enter the store name and the city in the search field. If you see close match to your business (even if it isn’t exactly correct), click the link.
If the location is claimed by someone else, you will receive a message like this:
Page Claimed By Someone Else
If that applies to you, skip to the following section: What if my Google+ Local Page is owned by someone else?
If it’s a location that isn’t owned/claimed, it was likely generated by Google, and you will get a prompt like the one below.
Google Generated Local Pages
8. Select the “I am authorized…” checkbox, click continue, and follow the guidelines to claim the page.
9. If your business doesn’t have a Google+ page, select “Add a Business” underneath the “None of These Match” text.
10. You will then be prompted to enter details about your business, including the street address, phone number and website. Ensure the information is entered correctly. Once you finish completing the information, click submit.
11. You will be prompted to verify your business. You can complete the task now or do it later. For more information, see How Do I Verify My Google+ Local Page?
In certain cases, you may find that a Google+ Local Page exists for your company, but someone else owns the page. As we discussed in the previous section, a page that already has been claimed will prompt you to Request Admin Rights.
1. If you want to transfer ownership of the page, select the button.
2. Once you reach to the “request” form, follow the prompts by answering the questions. Follow the instructions to request manager access or ownership. You will submit a ticket to Google support using their troubleshooter and filling out the form.
Gaining Access to Claimed Page
3. When you answer the first two questions in the form, the remainder of the form appears.
4. The last portion of the form allows you to write an email to the current owner of the page that will be delivered by Google. So write a nice, direct note explaining that the business is yours.
5. The process can take up to 2 weeks, so you have to wait to hear back. If you haven’t heard back after a week, you can reach out to Google Support here: https://support.google.com/business/
Help Center for Google Business Pages
6. To contact support directly, click “Contact Us” in the red box.
To verify your Google+ Local Page, you need a Google+ profile for your business, which you should have if you followed the steps in our previous sections.
If you had to add your business listing from scratch, Google asked how you would like to verify your account toward the end of the process.
Your choices are either getting a postcard sent to you with a verification code, or if you’re doing this process during your published open hours receiving an electronic phone call from Google that would also provide you with the verification code. If verification was completed at that stage, you don’t need to do it again. If it wasn’t, complete the following steps.
1. Go to your Google+ page, head over to the “Home” dropdown menu on the left. Scroll down and select the pages link.
2. The last portion of the form allows you to write an email to the current owner of the page that will be delivered by Google. So write a nice, direct note explaining that the business is yours.
3. The pages you already have created or claimed will appear here. Go to the page you wish to verify, and click “Manage This Page."
4. When you select that button, you will reach the page’s dashboard. If your business has not yet been verified, you will be given the option to either verify by postcard or by telephone. The telephone option will only appear if you are attempting to verify by your restaurant’s published open hours.
Verify by phone
Verifying by phone is strongly preferred as it is the fastest solution. However, if you have a complicated phone answering system that cannot be turned off, or if Google has an incorrect phone number for you on file, you will need to go with the post card option.
If you are able to do verification by phone, select that option and be prepared to receive a call shortly afterward. Answer the phone to get your verification code, then submit it in the field provided.
Verify by post card
If you opt to verify by post card, make sure your address is written correctly, because you can’t make changes until after it becomes official. When you’re done filling out the information, click send. Be sure to use the “attention” line so that the mail reaches the desired recipient and doesn’t end up in the recycling bin.
Once you receive the post card with the verification code, type the code into the verification box in your account.
1. Start at the following link: https://plus.google.com/local
2. Click on the + (Account Name) Icon in the far right corner.
3. You will land on your Google+ page. Now navigate to the Home dropdown menu to the far left of the page. Click on it to reveal the drop down items.
4. Select the Pages item, choose the page you are managing and you will land on your dashboard.
Granting manager access gives you the ability to share control of the page posting abilities and other settings without sharing personal login information. Those made managers are able to do everything the page owner can do, accept delete pages and modify access.
1. To provide other users with manager access to the company’s Google+ Local page, visit www.google.com/mybusiness
2. Sign in and select the page you need.
3. Go to the gear icon on the page and select Settings in the dropdown menu.
4. Select Managers from the top navigation.
Adding and Removing Managers
5. At this point, the owner can add managers.
Type in the email you were asked to grant access to and click invite.
By getting full access to your Google+ page, you're taking an important step towards ranking well in local search. Hopefully this guide will help those of you without access make that step.